Privacy policy

Privacy Policy

LumaNest operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). LumaNest is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we collect, use, and disclose your information.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following types of personal information:

Contact information, including your name, billing address, shipping address, phone number, and email address.
Payment information, including payment method details and transaction confirmations.
Account information, including your username, password, preferences, and account settings.
Transaction history, including products viewed, added to your cart or wishlist, purchased, returned, exchanged, or canceled.
Communications you send to us, including customer support requests and inquiries.
Device information, including your IP address, browser type, operating system, and device identifiers.
Usage information, including how you interact with our website and Services.

How We Collect Your Information

We may collect personal information:

Directly from you when you create an account, place an order, contact us, or otherwise provide information.
Automatically through cookies and similar technologies when you browse our website.
From trusted service providers who process information on our behalf.
From business partners or other third parties where permitted by law.

How We Use Your Information

We use your personal information to:

Process and fulfill your orders.
Process payments, returns, refunds, and exchanges.
Create and manage your customer account.
Provide shipping updates and order notifications.
Improve our website, products, and customer experience.
Recommend products based on your interests and previous purchases.
Send marketing communications where permitted by law.
Protect against fraud, unauthorized transactions, and security threats.
Respond to customer service inquiries.
Comply with legal obligations and enforce our policies.

How We Share Your Information

We may share your information with trusted third parties only when necessary, including:

Shopify and service providers that help operate our store, process payments, fulfill orders, provide customer support, analyze website performance, or deliver products.
Marketing and advertising partners that help us promote our products, where permitted by applicable law.
Shipping carriers and fulfillment providers to deliver your orders.
Government authorities or legal entities when required by law or to protect our legal rights.
As part of a business transaction such as a merger, acquisition, or sale of assets.

Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information necessary to operate our online store, process transactions, improve platform performance, and provide secure shopping services.

Information you provide through our website may be processed by Shopify and its authorized service providers in accordance with Shopify's Privacy Policy.

Cookies and Similar Technologies

We use cookies and similar technologies to:

Keep you signed in.
Remember your preferences.
Improve website functionality.
Analyze website traffic.
Personalize your shopping experience.
Measure advertising performance.

You may manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Object to or restrict certain processing activities.
Withdraw consent where applicable.
Request a copy of your personal data.

To exercise these rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or business operations. Any updates will be posted on this page with the revised effective date.